Terms of Service

1. Eligibility

To use the Services, you must:

• Be at least 18 years old.
• Have the legal capacity to enter into a binding contract under the laws of the jurisdiction in which you reside.
• Provide accurate, current, and complete information when registering and keep this information updated.

By using the Services, you represent and warrant that you meet these requirements. If we become aware that a user is under 18, we will terminate that user's account.

2. The Services

Pattern is a women's health technology and wellness support platform. The Services include:

• A digital platform for tracking symptoms, habits, and lifestyle factors across the pillars of nutrition, stress, sleep, and movement.
• The Pattern Profile, an educational self-assessment that generates a whole-person snapshot based on self-reported responses.
• Personalised care roadmaps, informational content, and pattern insights generated using our AI-supported, practitioner-designed health translation framework.
• For eligible members, coordination with third-party lab testing partners for curated functional lab bundles, and display of user-uploaded lab results within the platform.
• For eligible members, facilitation of introductions to independent third-party care practitioners, and display of their notes within the user's care profile (subject to Section 4).

The specific features available to you depend on your membership tier and are described on our website and within the platform.

3. Medical Disclaimer

Please read this section carefully. It is fundamental to your understanding of the Services.

Pattern Health is a health technology and wellness support platform and does not provide medical services, laboratory testing, diagnoses, or medical treatment. All medical, laboratory, and clinical services are provided by independent, third-party licensed providers, who set their own pricing and terms.

While Pattern Health may help facilitate access to external testing, practitioners, or health services, we do not recommend, endorse, or refer any specific healthcare provider. You are free to choose your own providers and may continue using Pattern Health regardless of those choices.

Information, insights, tools, and content provided through Pattern Health are for general educational and informational purposes only and are not intended as medical advice. Our services are not a substitute for professional medical care, diagnosis, or treatment, or for consultation with your primary care physician or other qualified healthcare provider.

If you have questions about test results, symptoms, or health information accessed through Pattern Health, you should consult a licensed medical professional.

Membership and service fees primarily cover access to our technology platform and wellness support services. Certain third-party tests, consultations, or services may incur additional fees, which are set and charged by those providers. Fee details are available upon request.

You agree that you will not rely on the Services as a substitute for professional medical advice, and that you assume full responsibility for any decisions you make based on information accessed through the Services. In case of a medical emergency, call your local emergency services immediately.

4. Third-Party Providers (Labs and Practitioners)

4.1 Lab Testing Partners

Where your membership includes functional lab testing, tests are conducted by independent third-party laboratories. Pattern does not perform laboratory testing. The relationship between you and the lab is governed by the lab's own terms, privacy practices, and applicable laws. Raw lab data is owned by the lab and by you, as determined by the lab's terms and applicable law. Pattern receives a copy of your lab results only when you choose to upload them to your Pattern account, at which point they will be reflected in your care roadmap.

Unused lab bundles expire at the end of each 12-month membership period and do not roll over.

4.2 Care Practitioners

Where the Services facilitate access to care practitioners, those practitioners are independent third parties who contract with you directly. They set their own scope of practice, fees, and terms. Pattern is not a party to your relationship with any practitioner, does not control the services they provide, does not guarantee any particular outcome, and is not responsible for any advice, recommendations, fees, conduct, or services provided by them.

With your knowledge and as part of the Services, practitioners may submit notes to Pattern following consultations, which we display on your care profile so that your roadmap can evolve with your care. Pattern displays these notes as provided; we do not verify, endorse, or take responsibility for their content.

5. Accounts and Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials.
• All activity that occurs under your account.
• Notifying us immediately at hellopatternhealth@gmail.com if you suspect any unauthorised access or security breach.

You may not share your account, transfer your account to another person, or allow others to use your account. Pattern is not liable for any loss or damage arising from your failure to maintain account security.

6. Membership, Fees, and Payment

6.1 Plans and Fees

Pattern offers membership plans (including Basic and Standard tiers) on 6-month or 12-month terms. Current pricing, inclusions, and plan details are set out on our website and are subject to change. All fees are stated and payable in Singapore Dollars (SGD) unless otherwise indicated, and are inclusive of applicable taxes unless stated otherwise.

6.2 Free Trial

Where a free trial is offered, you may use the Services at no charge for the trial period stated at the time of sign-up (currently 7 days, subject to change). You must provide payment details to activate the trial. If you do not cancel before the end of the trial period, your paid membership will automatically begin and you will be charged the applicable fee for your selected plan.

6.3 Auto-Renewal

Your membership will automatically renew at the end of each membership term (6 or 12 months, as applicable) for a further term of the same length, at the then-current rate, unless you cancel before the renewal date. By subscribing, you authorise us to charge your nominated payment method for each renewal.

You can manage and cancel your auto-renewal at any time through your account settings or by contacting us at hellopatternhealth@gmail.com.

6.4 Cancellation and Refunds

• During the free trial: You may cancel at any time before the end of the trial period at no charge.
• After the trial, during a paid membership term: You may cancel your membership at any time. On cancellation, your access to the Services will end at the close of the calendar month in which you cancel. You may be entitled to a pro-rated refund for the unused portion of your paid term, calculated from the end of your access period, less (i) the value of any lab bundles already ordered or shipped on your behalf, and (ii) the value of any other Pattern services already availed. Pattern will determine refund amounts acting reasonably and in good faith.
• Third-party services: Fees for third-party services (including labs and practitioners) are set and charged by those providers. Refunds for those services are governed by the third party's terms, not these Terms.

Except as expressly stated above or required by applicable law, all fees paid to Pattern are non-refundable.

6.5 Changes to Fees

We may change our fees from time to time. Any change will apply to you from the start of your next renewal term, and we will notify you of the change before it takes effect. If you do not wish to continue at the new fee, you may cancel before the renewal date.

6.6 Failed Payments

If a payment fails, we may suspend your access to the Services until payment is successfully made. We may retry failed payments and may terminate your membership if payment remains outstanding.

7. Your Content

“Your Content” means any information, data, or materials you submit to the Services, including self-reported symptoms, habit and lifestyle data, Pattern Profile responses, lab results you upload, and any other information you input into your account.

7.1 Ownership

You retain all ownership rights in Your Content.

7.2 Licence to Pattern

You grant Pattern a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, modify (for formatting and display purposes), process, and use Your Content solely to provide, improve, and maintain the Services for you, and to carry out the purposes described in our Privacy Policy.

7.3 Accuracy and Responsibility

You are responsible for the accuracy, completeness, and lawfulness of Your Content. You represent that you have the right to submit Your Content to Pattern and that it does not infringe the rights of any third party. Pattern is not responsible for any consequences arising from inaccurate or incomplete information you provide.

7.4 Prohibited Content

You must not submit content that is unlawful, fraudulent, defamatory, or that infringes any third party's rights. We reserve the right to remove any content that, in our reasonable judgement, violates these Terms.

8. Intellectual Property

8.1 Pattern's IP

All intellectual property rights in the Services, including but not limited to the Pattern platform, the Pattern Profile framework and methodology, our content, design, trademarks, logos, and software, are owned by or licensed to Pattern. No rights are transferred to you by these Terms. All rights not expressly granted are reserved.

8.2 Limited Licence to You

Subject to your compliance with these Terms, Pattern grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your personal, non-commercial use.

8.3 Restrictions

You must not:

• Copy, modify, distribute, sell, sublicense, or create derivative works of the Services or any part of them.
• Reverse engineer, decompile, or attempt to extract the source code of any software forming part of the Services, except to the extent permitted by applicable law.
• Use the Services to build a competing product or to benchmark against competing products.
• Use any automated means (including bots, scrapers, or crawlers) to access the Services, except through documented interfaces we provide.
• Circumvent or attempt to circumvent any security or access-control mechanisms.
• Use the Services in any manner that could damage, disable, overburden, or impair the Services.

9. Acceptable Use

You agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable law.
• Impersonate any person or misrepresent your identity or affiliation.
• Submit false, misleading, or harmful health information.
• Interfere with any other user's use of the Services.
• Attempt to gain unauthorised access to any account, system, or data.

Violations may result in suspension or termination of your account.

10. Suspension and Termination

10.1 Termination by You

You may stop using the Services and cancel your membership at any time in accordance with Section 6.4.

10.2 Termination by Pattern

We may suspend or terminate your access to the Services, with or without notice, if:

• You breach these Terms.
• We are required to do so by law or regulatory authority.
• We reasonably believe your use of the Services poses a risk to Pattern, other users, or any third party.
• You fail to pay any fees due.

10.3 Effect of Termination

On termination, your right to access the Services will cease. Sections that by their nature should survive termination (including Sections 3 (Medical Disclaimer), 7 (Your Content), 8 (Intellectual Property), 11 (Disclaimers), 12 (Limitation of Liability), 13 (Indemnity), and 15 (Governing Law and Disputes)) will survive.

Your data will be handled in accordance with our Privacy Policy, including any applicable retention periods.

11. Disclaimers

To the maximum extent permitted by applicable law, the Services are provided “as is” and “as available”, without warranties of any kind, whether express, implied, statutory, or otherwise. Pattern expressly disclaims all implied warranties, including warranties of merchantability, fitness for a particular purpose, non-infringement, and satisfactory quality.

Without limiting the above, Pattern does not warrant that:

• The Services will meet your specific requirements or health goals.
• The Services will be uninterrupted, error-free, secure, or free from loss of data.
• The results obtained from use of the Services will be accurate, reliable, or achieve any particular health outcome.
• Any errors in the Services will be corrected.

You acknowledge that health outcomes depend on many factors outside Pattern's control, including your own actions, genetics, and circumstances, and the services of third-party providers.

12. Limitation of Liability

To the maximum extent permitted by applicable law:

(a) Pattern will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of goodwill, loss of opportunity, or loss of anticipated savings, arising out of or in connection with your use of the Services, even if Pattern has been advised of the possibility of such damages.

(b) Pattern's total aggregate liability to you arising out of or in connection with these Terms or the Services, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will not exceed the greater of:

• (i) the total fees paid by you to Pattern in the twelve (12) months immediately preceding the event giving rise to the claim; or
• (ii) SGD 100.

(c) Pattern is not liable for any act, omission, advice, service, product, fee, or conduct of any third-party provider, including lab testing partners and care practitioners.

(d) Nothing in these Terms excludes or limits Pattern's liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any other liability that cannot be lawfully excluded or limited under Singapore law.

13. Indemnity

You agree to indemnify, defend, and hold harmless Pattern, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with:

• Your use or misuse of the Services.
• Your violation of these Terms.
• Your violation of any applicable law or any rights of a third party.
• Your Content.

14. Changes to the Services and These Terms

14.1 Changes to the Services

We may modify, suspend, or discontinue any part of the Services at any time. Where changes materially affect the Services available to paying members, we will take reasonable steps to notify you in advance.

14.2 Changes to These Terms

We may update these Terms from time to time. The updated Terms will be posted on our website with a revised “Last updated” date. Where changes are material, we will take reasonable steps to notify you (for example, by email or through a notice on the platform) before they take effect. Your continued use of the Services after the effective date of the updated Terms constitutes your acceptance of them. If you do not agree with the changes, you must stop using the Services.

15. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of Singapore, without regard to its conflict of laws principles.

Any dispute arising out of or in connection with these Terms or the Services will be resolved as follows:

• The parties will first attempt to resolve the dispute through good-faith discussions.
• If the dispute is not resolved within thirty (30) days, the parties will attempt to resolve it by mediation administered by the Singapore Mediation Centre in accordance with its Mediation Procedure in force at the time.
• If mediation is unsuccessful, the dispute will be submitted to the exclusive jurisdiction of the courts of Singapore.

16. General

16.1 Entire Agreement

These Terms, together with the Privacy Policy and the Medical Disclaimer, constitute the entire agreement between you and Pattern regarding the Services and supersede any prior agreements.

16.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

16.3 No Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

16.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms at any time without notice.

16.5 Force Majeure

Pattern will not be liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labour disputes, internet or telecommunications failures, or government actions.

16.6 Notices

We may send notices to you by email (to the address associated with your account) or by posting them on the Services. You may send notices to us at hellopatternhealth@gmail.com.

16.7 Third-Party Rights

A person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 2001 of Singapore to enforce any of these Terms.

17. Contact

If you have any questions about these Terms, please contact us at hellopatternhealth@gmail.com.